The World's leading Cloud Communications Platform has launched in Australia.
Dialog was the first RingCentral partner for the Australasian Market and can now provide this leading Cloud Communications platform to our customers.
RingCentral is a global provider of cloud-based business unified communications and collaboration solutions (UCC). Providing increased flexibility and cost-effectiveness, RingCentral’s platform offers much more than traditional office phone systems, VoIP business phone service, or virtual PBX.
It is a comprehensive platform of features that unify voice, business messaging, team messaging and collaboration, conferencing, video meetings, webinars, contact centre, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.
A few reasons why RingCentral is the leading cloud communications and collaboration solution:
RingCentral Global Office eliminates geographical borders by now offering a truly local solution throughout the World. Specifically, for Australia, the service includes local numbers, support, and currency billing.
RingCentral Glip is a single, unified experience for all of RingCentral Office’s communications and collaboration capabilities. RingCentral’s unified client brings all modes of communication into one place, reducing the time users waste switching between apps and device endpoints. This workspace is one of a kind and includes team messaging, file sharing, gifs, calendars, project management, and even more collaboration features, with all of RingCentral’s modes of communication in one place.
Voice remains the backbone of every business conversation
As technology moves in the direction of conversational AI and voice-enabled chatbots, workers will engage in new ways and go beyond person-to-person communication. With that evolution, the role of voice doesn’t disappear. It is now more important than ever.
Truly modern business communications defined
RingCentral Office is an advanced cloud-based platform that first and foremost delivers feature-rich business telephony capabilities including multi-level IVR, call queuing, and front office functions essential to your business. Building upon this solid foundation, it has the ability to meet all your calling, video conferencing, team messaging, and contact centre needs in one robust, reliable solution.
Experts are continuously monitoring the RingCentral platform 24/7/365 to ensure service remains at the highest level, with a 99.999% financially backed SLA for voice quality and availability. And with the added benefit of the new RingCentral Persist feature, you can maintain your communications services even in the event of an internet failure.
Seamless collaboration across all desk phones and devices
RIngCentral supports a wide range of desk phones for any kind of business need, including Cisco, Poly.com, Yealink, and other SIP-based devices. You can also turn each of your devices into a mobile office with our desktop and mobile apps.
Expand beyond borders with ease. Activate international numbers instantly in over 80 countries and add more whenever you need them. Choose from local and toll-free numbers and run your service in one of 10 different languages. With 29 data centres dispersed across the globe, you can access carrier-grade availability wherever you are.
“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,”
Edward Chung, CEO, TechnologyOne.
RingCentral's dedicated Analytics Portal gives you deep insights into how your organisation uses your phone system by consolidating all your reports into one easy-to-use experience. Clearly see trends, call patterns, and dig deeper to uncover more use cases. Faster trouble-shooting and better visibility means more agility, cost savings, and greater potential for revenue growth.
Voice, video, and messaging from anywhere
Eliminate silos and power your business conversations with a secure global platform that unifies voice, video, and messaging. From click-to-dial functionality to one-click video conferencing, everyone can access the same must-have digital tools through a single, easy-to-use solution that seamlessly works across office sites and mobile devices.
Your communications stack reimagined
Integrate with your existing cloud eco-system. RingCentral's open API platform allows you to integrate seamlessly with your essential business apps, productivity suite, CRM, and social networks, including Google®, Microsoft®, and Salesforce®. Your developers can even build custom apps and integrations to improve business productivity.
Best of breed contact centre
Integrate one of the RingCentral cloud contact centre solutions and transform your customer relationships with a variety of intuitive features ranging from routing, call queues, and IVR, to advanced omnichannel, outbound, and workforce optimisation capabilities.
Industry-leading professional services
With both Dialog's in-house professional services team and the supporting deployment specialists at RingCentral, we can help you get the most out of your solution. Reduce infrastructure costs and get up to speed quickly with personalised onboarding and training, all managed by your own dedicated project manager.